OUR TEAM

TECHNICAL SUPPORT

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CoreCare®

 

With all the quality built into every Laempe CoreCenter®, there will come the day when you need support.  You have 4 modes of support for your Laempe core machine. CoreSupport®, CoreService® Program and OptiCore® Program and the new technology LAEMPEar - each designed to keep your Laempe running at its best.  

 
 
 

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CoreSupport®

Machines run, wear, even break sometimes. When that happens, (and before it does) we have a team that welcomes the opportunity to meet you when you need us.  24/7. Your LAEMPE REICH CoreSupport® Team is uniquely built to support you over the phone, remote diagnostics, or at your foundry – help is just a call away.   

 

 

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CoreService® 

CoreService® is not fixing core machines….it's a well-tuned subscription service of repetitive  visits with knowledge-sharing that runs throughout the year to track and keep your Laempe machine running at optimum OEE.   We have developed a specialized program, with a cool iPad® based CoreAudit® application that tracks and documents the status of your CoreCenter and leaves you with a teaching tool. We go over your Laempe with a fine-tooth comb....and throw in a discount on service and parts, too.  

 

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OptiCore® 

OptiCore® takes CoreService® to global level.  Our OptiCore® Program begins with analyzing to improve your entire core-make process – beginning with raw materials delivery, machine operating parameters, tooling improvement including storage and readiness for changes at the machine, core storage, core transport – everything outside of the machine and some inside.  The OptiCore® program gives fresh insight to your core making process to help develop efficient operation resulting in better castings at a lower cost.  We're with you, all the way to the core…enroll your coreroom into the LAEMPE REICH OptiCoreSM Program

 

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 LAEMPEar

So enter LAEMPEar -  the ‘ar’ stands for augmented reality.  A techy word for letting you see normally while adding items into your view that you can see, move around, read, watch. With the LAEMPEar lens, and any smart phone, tablet, PC etc., we can connect with you, see what you see, while you see us guiding you through maintenance, training, a quick fix or to simply hear what you hear so we can help you keep your Laempe machine running at peak performance.